Why Customer Reviews and Testimonials Matter at Escapism Chester

07/02/25

At Escapism Chester, we pride ourselves on delivering an unforgettable escape room experience. From the moment you step into our immersive rooms, we aim to take you on a journey that challenges your puzzle-solving skills and provides lasting memories. But don’t just take our word for it—our customer reviews and testimonials speak volumes about the experiences we offer.            

The Power of Customer Feedback

Customer reviews and testimonials are more than just compliments—they’re invaluable insights that help us continue to improve and ensure our guests have the best possible experience. In the competitive world of escape rooms, word-of-mouth recommendations and online reviews are a crucial part of building trust with potential customers. When people share their thoughts about their visit, they not only provide us with feedback but also guide others who are considering their first escape room adventure.

Real Experiences, Real Insights

One of the greatest things about customer testimonials is that they offer a behind-the-scenes look at the true impact of our escape rooms. Whether it’s a group of friends bonding over a challenging puzzle or a family celebrating a special occasion, these stories allow us to see how our rooms bring people together in exciting and memorable ways. Positive reviews highlight the things we do well, from the intricacy of our puzzles to the friendly and professional staff members who guide you through your journey.

Why Do Our Customers Love Us?

Here are just a few things our guests often rave about in their reviews:

• Immersive and Unique Room Designs: We take pride in creating a variety of exciting and themed rooms. Whether you’re solving a mystery or escaping from a high-stakes situation, our rooms are designed to transport you into a new world.
• Teamwork and Challenge: Many of our visitors appreciate the teamwork required to solve the puzzles. Whether you’re working together with family, friends, or colleagues, the shared experience of overcoming challenges makes the experience even more enjoyable.
• Exceptional Customer Service: From the moment you book your game to when you step out of the room, our team is there to ensure you have a fantastic time. Our customers regularly highlight our friendly and knowledgeable staff, making their visit even more memorable.
• A Fun Way to Bond: Escape rooms are perfect for team-building and family bonding. Numerous testimonials speak to the way our rooms encourage collaboration and communication, making them ideal for parties, corporate events, or simply spending quality time with loved ones.

Testimonials That Speak Volumes

Here’s what a few of our customers had to say about their experience at Escapism Chester:

"I got a voucher for Christmas here and we decided on the Radioactive room for 4 of us.
Georgia was our game host and she was brilliant at setting the scene!
The room was really well decorated, engaging and exciting puzzles and codes. We managed to escape with 6 minutes to spare and got 6 clues along the way.
Would defo recommend a visit here, think we’ll be back to challenge ourselves and try a harder one next time!" – CK

"Had a fantastic time tackling the Legacy room with family! The puzzles were cleverly designed—just the right level of challenge to keep us thinking, but never frustrating. Everyone was engaged from start to finish, and escaping with time to spare felt like a real achievement (though we’ll admit, a few well-timed hints helped us along the way).

A huge shoutout to Georgia, who was an absolute gem—enthusiastic, attentive, and always on hand with just the right nudge when we needed it. She really set the scene and made the whole experience even more immersive. Would definitely recommend!" - Aidan

"Myself and girlfriend visited recently and took on conservation crisis, a good challenging for the 2 of us, completed with seconds left on the clock, the staff were friendly and engaging, especially Amy. fully recommend going and taking part”– DC

How Reviews Help Us Improve

We take every review seriously. While we love reading the positive feedback, constructive criticism helps us identify areas where we can improve. Whether it’s a suggestion for a new puzzle or a comment on the booking process, we’re always looking for ways to enhance our customers' experience. Your reviews help us grow, and for that, we’re incredibly grateful.

Join the Conversation

If you’ve visited Escapism Chester and enjoyed the experience, we’d love to hear from you! Sharing your thoughts not only helps us improve but also gives future customers a glimpse into what they can expect. Your feedback helps us continue to deliver top-notch escape room experiences, and we appreciate every review.

Visit us today, escape the ordinary, and let us know what you think. Your testimonial could inspire the next group to take on the challenge!